Hill-Rom is the leading manufacturer and supplier of medical technologies and related services for the health care industry. Their products include patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for several acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions. Hill-Rom's products and services are used by health care providers across the health care system and around the world in hospitals, extended care facilities and home care settings to improve patient safety and the quality of patient care.
William A. Hillenbrand founded Hill-Rom in 1929, William had the dream of “bringing the home into the hospital”. Since then, Hill-Rom has grown their business both organically and through several acquisitions across the globe, making Hill-Rom an industry leader and a trusted partner to health care providers, patients and caregivers around the world. Today Hill-Rom has approximately 10.000 employees worldwide and their products are sold in more than 100 countries. In 2016 the company had a turnover of USD 2.7 billion, an increase of 34 percent. This includes contributions from the recent Trumpf Medical and Welch Allyn acquisitions, as well as strong organic performance. Hill-Rom is headquartered in Batesville, USA, with subsidiaries with global coverage The Hill-Rom share (HRC) is listed on the NYSE, the shares has been listed since 1978.

Company mission: “Every day, around the world, we enhance outcomes for our patients and their caregivers.”


The Business Operations Manager, is responsible for the service- and the commercial operations in the Nordics. The function should drive a Continuous Improvement and Operational Excellence Culture. There is a strong leadership need in the direct channels to drive a commercial and customer oriented culture, but also act as a Change leader for the whole commercial operations. The Business Operations Manager will define, drive and implement a common Business Operations Strategy. This need is magnified by the ongoing integration of all businesses under the one Hill-Rom umbrella. The position reports to the General Manager and is a member of the Nordic Management Team. The Business Operations Manager will work closely with Sales and Finance in the Nordics and the functions reporting into the European Director Business Operations (i.e service, rental and customer care).

• Partner with Management Team members to define an integrated Business Operations strategy and own the implementation.
• Lead the service- and customer care organization, set KPIs and ensure commercial targets are met.
• Ensuring top talent is in place in all positions within the team, coach and develop direct reports
• Identify areas of improvement in the organization, introduce new processes for ways of working and engage organization in the change process.
• Define and implement processes to improve distributor management and transform commercial effectiveness:
• Proactive coordination and management of customer care and service team.
• Implement effective processes to improve customer satisfaction and drive growth in revenue.
Define, drive and own KPIs for a Continuous Improvement (i.e. efficiency; best demonstrated practices). Develop scorecards and monitor progress and priorities against set goals
• Lead S&OP (Sales and Operations Planning) process for the commercial organization in Nordics based on amongst other CRM data.
• Provide program and project management structures, tools and processes to ensure a harmonized way of initiating, managing, tracking, reviewing and reporting progress on key change initiatives.
• Understand and support Hill-Rom positioning, products portfolio and go-to-market strategies build sustainable businesses positions, business productivity and operational efficiency
• Partner with the General Manager and country leadership team to develop strategic priorities, measure progress against key operating drivers for strategic execution.
• Organize, coordinate and help develop strategic dialogue between Business/Country/Region/Functions, including support of Long Range Planning processes

Required profile
We are looking for a highly skilled leader with an excellent ability identify areas of improvement, set and communicate clear targets and to engage and motivate an organization.

Education and experience
• University Degree or equivalent education / studies.
• Experienced Operations leader with experience from managing transformational projects.
• Deep knowledge and experience (strong track record) related to leading cross-functional projects and programs
• Highly proficient with business operating systems (preferably JDE)
• Experience in working in international / global matrix organizations.
• Experience from the Med-Tech or related industry is an advantage.
• Experience leading a service- and/or commercial operations organization is an advantage

Competencies and skills
• Ability to manage through the matrix country-region with a relentless focus on results.
• Ability to think strategically, combined with the ability to translate effectively into operational actions.
• Hands on mentality.
• Change driven. Skilled and experienced driving a change agenda
• Project Management skills essential
• Entrepreneurial thinker and actor towards company’s objectives.
• Outstanding communication skills within all levels of organization and across cultures.
• Ability to effectively manage ambiguity and lead without authority.
• Extremely capable to manage and communicate internationally (through virtual, remote communication tools).
• Demonstrates high level of engagement, and self-starter attitude, good negotiator.
• Loyal and discreet, positive can-do mind-set, easy to work with, intuition towards others.
• Demonstrates high emotional intelligence.
• Gain and maintain trust and recognition from others (employees and managers).
• Willing to take on responsibility and to deliver high level of service.
• Think outside the box

Contact details
For further information about the position please contact Jarl Molin or Sara Steinvall, Recruitment consultants at PeakSearch.

Contact information:
e-mail: jarl.molin@peaksearch.se
mobile: +46 (0)70-560 20 56
office: +46 8 545 00 100

e-mail: sara.steinvall@peaksearch.se
mobile: +46 (0)70 204 37 42
office: +46 8 545 00 100